Troubleshooting
POS Not Printing a Receipt
Fix common receipt-printing problems in AiWeapX POS. Check the printer, paper, Windows connection and AiWeapX receipt settings.
On this page1. Confirm the printer is ready2. Check AiWeapX printer settings3. Print a test receipt4. Retry the sale receipt
1. Confirm the printer is ready
Make sure the receipt printer is powered on, has paper and is connected to the Windows computer.
2. Check AiWeapX printer settings
Open Settings → Receipt & Printer and confirm the correct printer and receipt options are selected.
3. Print a test receipt
Save the settings and print a test receipt. If Windows cannot print to the device either, reconnect or reinstall the printer before retrying in AiWeapX.
4. Retry the sale receipt
Open Sales History, locate the completed transaction and use the available receipt option to print it again.
Need more help? Use the Help search above or contact AiWeapX support. Avoid repeating payments or transactions until you have confirmed the previous attempt did not complete.