Troubleshooting
Barcode Scanner Not Working in POS
Troubleshoot a barcode scanner that is not entering or finding products in AiWeapX POS.
On this page1. Check the scanner connection2. Test barcode input3. Check the product barcode4. Return to Point of Sale
1. Check the scanner connection
Confirm the scanner is powered and connected to the Windows computer.
2. Test barcode input
Click a normal text field and scan a barcode. If no characters appear, check the scanner or Windows connection first.
3. Check the product barcode
Open Products and confirm the product has the same barcode saved in AiWeapX.
4. Return to Point of Sale
Open Point of Sale and scan the item again. If needed, search for the product manually while correcting its barcode.
Need more help? Use the Help search above or contact AiWeapX support. Avoid repeating payments or transactions until you have confirmed the previous attempt did not complete.